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Managed IT

Comprehensive, Proactive and Intelligent IT support and management services.

Escalation Support

The Challenge

Today’s IT organisations need to support a complex and diverse set of technologies and architectures – when things go wrong, getting access to experienced technical support in the timeframes required by the business for resolution can be a challenging task.  Furthermore, co-ordinating technical resolution and escalating into vendors support processes can be time consuming and painful. 

Our Approach

Virtuoso provide an end-to-end incident escalation service that provides our customers with experienced, certified technical capability on-demand.  Our service give customers piece of mind that when a complex issue occurs, our team will investigate and manage an issue to resolution – and even engage with vendors if required at no additional cost.  Many of our customers have even taken our service in lieu of direct vendor support contracts, as this represents a significant cost optimisation opportunity.  Our service spans multiple technologies and vendors and provides a single, cost effective and responsive solution to complex technical issues.

Our Capability

Our escalation service currently covers the following vendors:

  • Microsoft
  • Citrix
  • VMware
  • Cisco
More in this category: « Service Desk IT Outsourcing »

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Why Us?

24x7x365 Availability

Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.

Certified, experienced engineers

Our Service Desk is the central point of contact for all IT related enquiries, and is integrated into our highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.

ITIL-based processes backed by guaranteed SLA’s

We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.

Intelligent Toolset

Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.

Service Reporting & Documentation

Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.

Dedicated Service Delivery Manager

Every customer has dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.

Get in Touch

Talk to our Sales Team today to find out more

Advice

Phone:+44 (0)20 33263900

Fax: +44 (0)20 33263920

Email: hello@virtuoso-uk.com

Support

Fax: +44 (0)20 33263901

Email: service@virtuoso-uk.com