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Managed IT

Comprehensive, Proactive and Intelligent IT support and management services.

IT Outsourcing

The Challenge

IT has rapidly evolved into a complex yet mission critical business function.  Today, much of the in-house capability and budget is allocated to operational and maintenance activities.  These lights-on activities often drain on internal resources and prevents your IT staff from pursuing more strategic endeavours.


Our Approach

We offer a selective IT outsourcing model, providing our clients with access to a wide portfolio of world class IT skills, products and services.  

With the skills to design, implement and support server, desktop, storage and network environments we manage infrastructure through an ITIL based best practice framework. We assume the day-to-day tasks of your operations and delivery, with a strong focus on rigorous IT governance, quality and operational excellence.

Our IT outsourcing solution makes your business more agile and innovative by reducing operating costs and risks while improving efficiencies.


Our Capability

Virtuoso Managed Services have a wealth of experience and capability managing complex IT infrastructure environments. We typically manage the following components for our customers:

  • Cloud Services (Azure, Office365, Enterprise Mobility Suite, Amazon AWS)
  • Server / Private Cloud (VMware, Hyper-V, System Centre Suite, VCloud)
  • Infrastructure DevOps (System Centre Orchastrator)
  • Storage / SAN Environments
  • Network environments (Switching / Firewall / Routing)
  • End User Computing (System Centre Configuration Manager, App-V, Citrix Workspace, Vmware Horizon)
  • Mobile Device Management (Intune, MobileIron, Airwatch)

Features

Included

Technical Support

Unlimited Remote Support (Business Hours)
24x7x365 Rapid Response Telephone Support
Remote Issue troubleshooting and remediation
Direct access to Certified Microsoft, Citrix, VMware, Cisco & Apple Engineers
Guaranteed Response Times (Respond, Plan)
Onsite support included (London Only)

Monitoring & Management

24x7x365 Remote Availability Monitoring & Reporting
Alert Management & escalation (Business Hours)
Alert Management & escalation (24x7x365)
Server documentation via online portal
Server OS patching and updates
Server Application patching and updates*
Daily Backup Check*

Service Management

Dedicated Technical Account Manager
Automated Monthly Service Reporting
Online System and Network Documentation
Configuration Management
Bespoke Service Level Agreement (SLA)
Named Service Delivery Manager
Monthly Service Review Meetings
Change Management with Customer Approval workflow
More in this category: « Escalation Support

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Why Us?

24x7x365 Availability

Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.

Certified, experienced engineers

Our Service Desk is the central point of contact for all IT related enquiries, and is integrated into our highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.

ITIL-based processes backed by guaranteed SLA’s

We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.

Intelligent Toolset

Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.

Service Reporting & Documentation

Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.

Dedicated Service Delivery Manager

Every customer has dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.

Get in Touch

Talk to our Sales Team today to find out more

Advice

Phone:+44 (0)20 33263900

Fax: +44 (0)20 33263920

Email: hello@virtuoso-uk.com

Support

Fax: +44 (0)20 33263901

Email: service@virtuoso-uk.com