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Managed IT

Comprehensive, Proactive and Intelligent IT support and management services.

Service Desk

The Challenge

The Service Desk is at the heart of a well-run IT service organisation – getting the right mix of process, people and technology is often a task which will take many organisations years to fully reach, if ever.  So often, when service levels and user perception are just reaching acceptable levels key staff will leave, infrastructure and BAU project’s will interfere and management systems will become outdated.

Our Approach

Virtuoso provide a flexible and capable Service Desk outsourcing model, enabling organisations to offload the 1st line component of their IT service.  By choosing Virtuoso, our customers gain instant access to our proven ITIL based service management process and platforms - our professional and certified analysts integrate seamlessly into your technical organisation.  Your dedicated Service Delivery Manager will work with your teams to optimise and improve your IT service model.

Our Capability

We employ a team of IT professionals dedicated to delivering the very best service levels to our customers.

  • London-based Service Desk
  • Dedicated Service Delivery Manager
  • Flexible system / platform approach
  • Certified Service Desk Analysts
  • Guaranteed, financially backed response SLA’s
  • Comprehensive service reporting
  • 24x7x365 capability available
More in this category: Escalation Support »

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Why Us?

24x7x365 Availability

Our team are always on-hand to support your users through technical issues and requests via Phone, email or Live Chat. 24 hours a day, 7 days a week. 365 days a year.

Certified, experienced engineers

Our Service Desk is the central point of contact for all IT related enquiries, and is integrated into our highly experienced and dedicated team of engineers. All staff are trained to industry recognised standards, ensuring that all calls are dealt with efficiently and professionally.

ITIL-based processes backed by guaranteed SLA’s

We know how important it is to have immediate access to help when you need it. Which is why we measure and guarantee the time it takes for our engineers to respond and resolve technical issues and service requests.

Intelligent Toolset

Our remote management platform is a comprehensive and intelligent toolset that enables our team to monitor and manage devices, automate our maintenance and remediation processes, proactively fix issues on desktops, laptops, physical and virtual machines and cloud platforms, automate patch deployments and other routine infrastructure management tasks.

Service Reporting & Documentation

Measurement and reporting is a fundamental part of any well-run IT service. Our reporting and business intelligence platform plugs into our key operational systems and provides customers with deep insights and visibility through comprehensive automated reporting and live service dashboards.

Dedicated Service Delivery Manager

Every customer has dedicated Service Delivery Manager who is the customer advocate within our support organisation. They ensure we exceed our customers’ expectations at every turn, ensuring our services are providing business value and successful outcomes for our customers.

Get in Touch

Talk to our Sales Team today to find out more

Advice

Phone:+44 (0)20 33263900

Fax: +44 (0)20 33263920

Email: hello@virtuoso-uk.com

Support

Fax: +44 (0)20 33263901

Email: service@virtuoso-uk.com